Support Center

Every ItWhip rental includes $1M liability coverage. Additional comprehensive and collision protection can be added at booking. See our full insurance guide for details.

You can use your personal auto insurance as primary coverage. Upload proof during booking to potentially reduce your security deposit. Learn more about coverage options.

You need a valid driver's license, be at least 21 years old, and complete identity verification. International renters may need an International Driving Permit. See verification requirements.

We recommend booking at least 24-48 hours in advance for the best selection. Same-day bookings are available when vehicles are open. Check our booking guide for tips.

Document any damage with photos immediately. Contact ItWhip support to start the resolution process. Your coverage level determines your financial responsibility. View the damage process.

Free cancellation is available up to 24 hours before your trip. Late cancellations may incur a fee. Refunds are processed to the original payment method. Read the full cancellation policy.

A security deposit hold is placed on your card at booking. The amount depends on the vehicle type and your insurance coverage. Deposits are released after a clean return. Learn more about payments.

Yes! Every ItWhip rental includes 24/7 roadside assistance. Call (602) 609-2577 for flat tires, dead batteries, lockouts, fuel delivery, and towing.