Identity Verification

Powered by Stripe Identity

ItWhip uses Stripe Identity to verify all users before they can book a vehicle. This secure, industry-standard verification process compares your government-issued ID with a live selfie to confirm you are who you say you are. It protects our community of hosts and guests by ensuring every rental is with a verified individual.

Sample Arizona Driver License

Scroll to scan your ID

How Verification Works

Three simple steps to verify your identity

1

Upload Your ID

Take a clear photo of your government-issued ID (driver's license or passport). Make sure all text is readable and the entire document is visible.

Use good lightingAvoid glare or shadowsShow all 4 corners
2

Take a Selfie

Capture a live selfie for facial matching. Our system compares your face to the photo on your ID to confirm your identity.

Face the camera directlyRemove glasses/hatsNeutral expression
3

Automatic Verification

Stripe's AI-powered system verifies your documents instantly. Most verifications complete within seconds, though some may require manual review.

Usually instantMay take up to 24 hoursWe'll notify you by email

Accepted Documents

Government-issued IDs we accept for verification

Driver's License

US state-issued driver's license (front required)

State ID

US state-issued identification card

Passport

US or international passport (photo page)

Passport Card

US passport card

Important

Your ID must be valid (not expired) and the name must match your ItWhip account. For rentals, you must also have a valid driver's license.

Why We Verify Identity

Building trust and safety in our community

Secure Platform

Verified users create a safer community for hosts and guests

Data Protection

Your documents are processed by Stripe, never stored on our servers

Trusted Rentals

Hosts know they're renting to real, verified individuals

Frequently Asked Questions

Common questions about identity verification

Why do I need to verify my identity?
Identity verification protects both guests and hosts. It ensures that everyone on the platform is who they say they are, reducing fraud and creating a trusted community.
Is my information secure?
Yes. Identity verification is powered by Stripe, a PCI-compliant payment processor. Your ID photos are encrypted during transmission and processed securely. ItWhip does not store your ID images.
How long does verification take?
Most verifications complete within seconds. In rare cases requiring manual review, it may take up to 24 hours. You'll receive an email notification when verification is complete.
What if my verification fails?
Common reasons include blurry photos, expired documents, or mismatched information. You can retry with clearer photos. If issues persist, contact support@itwhip.com for assistance.
Do I need to verify again for each rental?
No. Once verified, your identity status remains active for all future bookings. You may be asked to re-verify if your ID expires or if there are security concerns.
Can international users verify?
Yes. Stripe Identity supports passports and ID cards from most countries. International users should use their passport for best results.

Identity verification powered by

Stripe Identity

Stripe Identity uses advanced AI and machine learning to verify identities quickly and securely, trusted by thousands of businesses worldwide.

Ready to get verified?

Complete verification in your account to start booking vehicles.

Get StartedContact Support