Our digital-first support system ensures fast, tracked responses to all inquiries. Submit your message below and our specialized team will respond based on priority.
Why We Use Digital Support
As a technology platform operating across multiple time zones, digital support allows us to provide consistent, high-quality service 24/7. Every inquiry is tracked, prioritized, and routed to the right specialist for faster resolution.
Average response time under 2 hours during business hours
As an online platform, we optimize support through digital channels
All inquiries are tracked and prioritized for quality service
Complex issues receive priority callback from specialized teams
Select your inquiry type below for fastest routing
Booking issues, cancellations, or ride assistance
Partnership opportunities and integration
Join our network as a driver or list your vehicle
Platform information and other inquiries
Technology Center
2390 E Camelback Rd
Phoenix, AZ 85016
Digital operations only
Support Operations
7373 E Doubletree Ranch Rd
Scottsdale, AZ 85258
No walk-in service
Note: Our offices are technology centers without public reception. All support is handled digitally for consistent service quality.
As a technology platform, we've optimized our support through digital channels. This allows us to track, prioritize, and resolve inquiries efficiently while maintaining service quality across all time zones.
Response times vary by inquiry type: Urgent ride issues (1-2 hours), General questions (24 hours), Partnership inquiries (24-48 hours). Complex issues may receive a callback from our specialized team.
For true emergencies, always call 911 first. For urgent ride issues, submit a form marked as "urgent" and our team will prioritize your case for immediate callback.
Our offices are technology and operations centers without public reception areas. All support is handled digitally to ensure consistent, high-quality service for all users.