Vehicle Issues

What to do if something goes wrong

Emergency?

If you're in immediate danger, call 911 first.

First Steps for Any Issue

  1. 1.Pull over to a safe location if you're driving
  2. 2.Take photos/videos of the issue
  3. 3.Contact the host through the ItWhip app
  4. 4.If you can't reach the host, contact ItWhip support

Common Issues

Flat Tire

Pull over safely. Check if the vehicle has a spare. Contact roadside assistance if you need help changing it.

Dead Battery

Contact roadside assistance for a jump start. Do not attempt to jump the car yourself unless you know how.

Check Engine Light

If the car is running normally, you can continue to a safe location. Contact the host and report the issue.

Strange NoisesUrgent

Pull over and assess. Contact the host to describe the noise. Do not continue driving if it seems unsafe.

AccidentUrgent

Ensure everyone is safe. Call 911 if needed. Document everything and contact ItWhip support immediately.