File a Claim

Report damage, theft, or accidents

1

Document Everything

Take photos and videos of any damage from multiple angles. Include the surrounding area and any other vehicles involved.

2

Contact Authorities if Needed

For accidents, theft, or vandalism, file a police report. Get the report number for your claim.

3

Report Through the App

Open the ItWhip app, go to your trip, and select "Report an Issue." Upload photos and describe what happened.

4

Wait for Review

Our claims team will review your submission within 24-48 hours and contact you with next steps.

What to Include in Your Claim

  • Clear photos of all damage
  • Date, time, and location of incident
  • Description of what happened
  • Police report number (if applicable)
  • Contact info of other parties involved
  • Witness information (if available)